At Jet Online Pharma, we strive to ensure your complete satisfaction with every purchase. However, due to the nature of pharmaceutical products, we maintain a strict no-refund policy for most items. Please review the following guidelines before placing an order.
1. Non-Refundable Items
- Prescription medications, injectables (e.g., dermal fillers, steroids), and opened/sealed products cannot be returned or refunded for safety and legal reasons.
- Temperature-sensitive items (e.g., peptides, HGH) are final sale once shipped.
2. Eligible Refunds (Case-by-Case Basis)
Refunds or replacements may be considered only if:
✅ You received the wrong product (unopened).
✅ The item arrived damaged or defective (must report within 48 hours with photo/video proof).
✅ Your order was lost in transit (verified by tracking).
3. How to Request a Refund/Replacement
- Contact us within 48 hours of delivery at [support email/phone].
- Provide your order number, proof of issue (photos/videos), and shipping details.
- We will review your claim and respond within 3–5 business days.
4. Non-Eligible Situations
❌ Change of mind or accidental orders.
❌ Improper storage (e.g., refrigeration failures).
❌ No prescription (for regulated items).
5. Shipping Costs
- Customers are responsible for return shipping fees unless the error was ours.
- Refunds (if approved) will exclude original shipping charges.
6. Processing Time
Approved refunds will be issued to the original payment method within 5–10 business days.
Need Help?
📧 Email: info@jetonlinepharma.us
By placing an order, you agree to this Refund Policy.